​Natalie Boyd Design House
Last updated: 1st Novemmber 2025

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At Natalie Boyd Design House, your privacy matters deeply to us. We are committed to handling your personal information with care, transparency, and respect. This policy outlines how your information is collected, used, and protected when you interact with our studio; whether through our website, social platforms, enquiry forms, or digital communications.

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1. Information We Collect

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- Personal Details

When you enquire or engage with us, we may collect:

• Your name

• Email address

• Phone number

• Project location

• Project details

• Any additional information you choose to share

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- Website & Digital Data

We may collect:

• IP addresses

• Device and browser information

• Website usage analytics

• Cookies and tracking data

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- Payment Information

If applicable, payment details are processed securely via trusted third-party systems.
We do not store full payment information.

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2. How Your Information Is Collected

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Your information may be collected when you:

• Submit an enquiry form (including Meta Lead Forms)

• Contact us by email, phone, or social platforms

• Book a consultation

• Browse our website

• Engage our design services

• Interact with our ads or content

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3. How We Use Your Information

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We use your information to:

• Respond to your enquiry

• Understand your project and provide tailored information

• Communicate updates, proposals, or next steps

• Organise consultations or project meetings

• Deliver our architectural and interior design services

• Improve user experience and website performance

• Maintain accurate business and client records

We never sell or rent your personal information.

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4. How Your Information Is Stored & Protected

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Your data is stored through secure, industry-standard platforms such as:

• Our CRM

• Email and communication systems

• Project management and file-delivery tools

Only authorised team members have access to your information.
We take reasonable steps to safeguard your data from loss, misuse, or unauthorised access.

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5. When Your Information May Be Shared

Your information may be shared with:

• Trusted service providers who support our operations (e.g., hosting providers, CRM systems)

• Contractors or consultants working on your project (only when necessary and with consent)

We do not share your information for third-party marketing.

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6. Your Rights

You may request at any time:

• Access to the personal information we hold

• Corrections to inaccurate details

• Deletion of your information

• To opt out of our communications

Simply contact us at enquire@natalieboyd.design

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7. Data Retention

We keep your information only for as long as necessary for:

• Responding to your enquiry

• Delivering your project

• Fulfilling legal, tax, or business requirements

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8. Cookies & Tracking Technologies

Our website and advertising may use cookies or similar technologies for:

• Analytics

• Improvement of user experience

• Personalised advertising

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9. External Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of those websites.

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10. Updates to This Policy

We may update this policy from time to time.
The latest version will always be available on our website.

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Contact Us

For any privacy-related questions or requests, please contact us:
enquire@natalieboyd.design
+61 405 362 559
Given Terrace, Paddington 4064 QLD​​​​